Support & Help
Getting Started
Welcome to JPlayer! Here's how to get the most out of your premium video player:
- Launch JPlayer from your iOS home screen
- Grant necessary permissions when prompted:
- Photo Library - to save screenshots from videos
- Browse and select your video files using the document browser
- Enjoy advanced playback with gesture controls and premium features
Frequently Asked Questions
What media formats does JPlayer support?
JPlayer supports a wide range of video and audio formats, including MP4, MOV, M4V, MKV, AVI, and many more. The app provides seamless playback for virtually any video file on your device.
How do I add video files to JPlayer?
You can add video files through multiple methods:
- Use iTunes File Sharing to transfer files from your computer
- Browse files using the built-in document browser
- Open video files from other apps using "Open In" functionality
- Access files from cloud storage services
Does JPlayer collect any of my data?
JPlayer itself does not collect or store any personal data. All media playback occurs locally on your device. However, the free version displays ads through Google AdMob, which may collect certain device and ad interaction data to serve advertisements. You can control ad tracking through your iOS privacy settings, or upgrade to JPlayer+ premium to remove all ads and ad-related data collection. See our Privacy Policy for full details.
Can I use JPlayer offline?
Yes! JPlayer works completely offline. Once installed, you don't need an internet connection to play your local media files.
What are the premium features?
JPlayer Premium includes:
- Advanced gesture controls for playback
- Screen rotation control
- Variable playback speed adjustment
- A-B Loop functionality for repeating sections
Why am I seeing ads?
The free version of JPlayer is supported by ads through Google AdMob. Ads appear as banners and occasional interstitials between video sessions. You can remove all ads by upgrading to JPlayer+ premium with a one-time purchase.
Is JPlayer free to use?
JPlayer offers both free and premium tiers. The free version includes basic playback features and is supported by ads. JPlayer+ premium unlocks all advanced features and removes all advertisements with a one-time purchase. Check the App Store listing for current pricing.
Troubleshooting
Media file won't play
- Ensure the file format is supported
- Check if the file is corrupted by trying to play it in another app
- Verify you have sufficient storage space on your device
- Try restarting the app
App crashes or freezes
- Force quit the app and restart it
- Ensure your iOS is updated to the latest version
- Check if you have the latest version of JPlayer installed
- Free up device storage if running low
Audio/Video sync issues
- Try using the audio delay adjustment in playback settings
- Restart playback from the beginning
- Check if the issue exists in the original file
Contact Support
If you need additional help or have questions not covered here, we're here to assist you!
Email Support
For technical support, feature requests, or bug reports:
We typically respond within 24-48 hours
When contacting support, please include:
- Your iOS version
- JPlayer app version
- Device model (iPhone/iPad)
- Detailed description of the issue
- Steps to reproduce the problem (if applicable)
- Any error messages you see
Key Features
Gesture Controls
Intuitive swipe and tap controls for seeking, volume, and brightness adjustment
A-B Loop
Repeat specific sections of videos for learning or entertainment
Feature Requests
We love hearing from our users! If you have ideas for new features or improvements, please send them to request@jplayer.tv. While we can't implement every suggestion, we carefully consider all feedback in our development planning.
App Updates
We regularly update JPlayer to improve performance, add features, and fix bugs. Enable automatic updates in the App Store to ensure you always have the latest version.